Universities omnichannel

We live in times where scientists’ work and research constantly changes constellations beyond the boundaries of their own university or institution. Therefore, relying on a fast communication tool is a must for academic teams that seek high compliance and privacy of data. 

That’s why Bielefeld University and the Gesellschaft für wissenschaftliche Datenverarbeitung mbH Göttingen (GWDG) chose Rocket.Chat as their communication platform. After extremely positive feedback from a test phase, in 2017 they included Rocket.Chat as a regular service in the portfolio of both institutions. Since then, it is being offered by them as an additional tool for easy collaboration.

Three Years, 2 Million Messages So Far: the security of a team collaboration platform

The main users of this team collaboration platform are not only the students and the staff of the University of Göttingen and the Max Planck Society but also external partners, such as researchers, who can also register for the service. Within the GWDG, Rocket.Chat is operated in compliance with its IT security guidelines and the GDPR to ensure very high availability. 

As Björn Braunschweig reports, lively discussions take place in various channels and in case of disturbances, the cross-location real-time communication has already proven itself several times.

virtual class

Flexibility and Compliance in a open-source platform: The Optimal Combination

The GWDG is a joint institution of the Georg-August-University Göttingen and the Max-Planck-Society and fulfills the function of a computing and IT competence center. At the University of Bielefeld, Rocket.Chat has also become an integral part of university communication for many of the approximately 2,700 employees in administration and science. As in Göttingen, the Bielefeld Rocket.Chat installation is operated in the data center of the Bielefeld IT Service Center BITS.

Why So Many Educational Institutions Invest On Rocket.Chat?

Unlike the most popular platforms on the market, Rocket.Chat offers an unlimited history of messages and files and allows real-time communication for teams to collaborate from anywhere, making it an efficient platform for teams that are working remotely.

This team collaboration tool also allows you to create private groups, send direct messages and create threads inside the channels for real-time communication. For example, you can create a channel to speak to the team in charge of designing your company’s new product. Inside this channel, you can create a topic to discuss the format, talk exclusively about the distribution and only about future users.


Have you also been using Rocket.Chat in your projects? Please send us your story too!

Try Rocket.Chat

Besides chat and many integrations, you can still count with: audit trail, unlimited history, scalability and more special features.

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