Frequently Asked Questions


Will the price of my existing plan remain the same despite the price update?

Yes, we are committed to ensuring existing customers remain on the same plan they signed up for. Existing plans will be honoured and grandfathered.

How long do trials last?

Every plan has a 14-day free trial.

We will notify users in advance of when the trial is coming to an end.

What is the payment system for my workspace?
You can manage your workspace payment at, payments can be done through debit or credit card. On a monthly basis your workspace will be charged automatically.
How do I pay for Rocket.Chat Self-Managed?

Admins can add payment details in their admin panel. To continue with a Self-Managed plan once the trial ends, admins must add their payment details in the admin panel.

Accepted payment methods: Visa/Mastercard/American Express/Discover/Diner’s Club credit & debit cards.
All plans are billed on a monthly basis. Users on a trial will be billed once their trial is over if they have added their payment details.
If your account has correct billing information and has not been closed, your first billing period will begin the day after your trial ends.

When can I cancel my plan?

You can cancel your plan at any time and continue to access your workspace for the remainder of your billing month, by emailing
If you choose not to stay with us you can request an export of your data.

How do I report issues and get support?
What is SLA and what are the different levels of issue response times?

Critical Business Impact A critical issue occurring on Rocket.Chat that prevents business operations from occurring or a large number of users are prevented from working with no procedural workaround. Example: data loss or corruption; system crashes; critical functionality not available; large number of users can’t work.
Normal Business Impact An issue causing a partial or non-critical loss of functionality on a production system. A small number of users are affected. Example: some systems functions are not available; small number of users impacted; minor performance problems;
Minimal Business Impact Issue occurring on non-production system or question, comment, feature request, documentation issue or other non-impacting issue. Example: product questions.

What reporting do you provide?

You can view a workspace’s total registered users, active users, channels and file storage used.



Free audio and video conferencing, guest access, screen sharing, file sharing, LiveChat, LDAP Group Sync, two-factor authentication (2FA), E2E encryption, SSO, and dozens of OAuth providers.

Also includes unlimited:

Enterprise Plans

Join the Rocket.Chat ecosystem and become a partner

Contact us to find out how you could become an approved Rocket.Chat partner



Join the Rocket.Chat community

From installation and configuration to the development of features, bots and integrations, Technology Partners act as Rocket.Chat reseller experts to ensure Rocket.Chat fits your company needs.


Join our open workspace to chat with the Rocket.Chat team and community.

    How to work remotely with Rocket.Chat

    Feeling lost in how to transition your operation to online? Looking for high security while running your business online? Rocket.Chat is committed to providing remote work best practices to its community.

    Improve Your Remote Communication Today

    Besides chat and many integrations, you can still count with: audit trail, unlimited history, scalability and more special features

    Chat with your team while keeping your data privacy

    Get access to an amazing open source communication platform without having to manage and scale your own infrastructure and support team

    Try Rocket.Chat

    Besides chat and many integrations, you can still count with: audit trail, unlimited history, scalability and more special features


    We offer special rates to people who do good things around the world

    For more information and to check whether your organization is eligible for a concessionary rate.


    Secure Conversations

    A safe workspace with username restriction and admin transparency. Remove bad actors by adding moderators and provide admins with additional controls.

    Trusted by blockchain innovators

    Join leading blockchain projects such as Aragon, Brave, Hyperledger, Golem, Tokenly and others in migrating from Slack. Do so easily thanks to Slack Importer and Slack Bridge.

    Migrating from Atlassian? Choose from our two HipChat Importers.

    Learn more about importing to Rocket.Chat

    icon  integrations


    Add incoming and outgoing WebHook integrations to Rocket.Chat

    icon  plugins


    Integrate Rocket.Chat features into popular applications such as Drupal or Pidgin

    icon  themes


    Personalize your UI by overriding any of the built-in styles

    landingpage mail

    Replace Email

    Open up the conversation and remove the need for CC/BCC by using Rocket.Chat Channels and Private Groups to speak to your team openly for greater transparency.

    Include relevant participants with the @username mention to notify those immediately. For important announcements to all members of a group, use @all. Full chat history allows participants to join and leave at any time.

    live chat


    With Omnichannel by Rocket.Chat you can add real-time chat widgets to any website or mobile app to get more value from your team chat and provide high quality customer service.

    Replace other systems and use one communication platform to save time and money. Create a user support helpdesk, answer customer queries and convert leads.

    Team Chat

    Communicate and collaborate using team chat and switch to video or audio calls with screen sharing for more efficient teamwork.

    Improve productivity by discussing and sharing ideas, projects and files with real-time or asynchronous team chat.

    landingpage teamchat

    Real-Time Translation

    Rocket.Chat uses cutting edge machine learning for automatic real-time message translation between users.

    Our user interface has been translated to over 50 languages, more than any other team chat service.



    Mobile Apps

    Take your conversations with you and never miss the action with our mobile apps for iOS and Android.


    Install Rocket.Chat

    On your desktop, mobile or server

    Looking for a saas?

    Meet the Rocket.Chat Cloud



    Rocket.Chat Cloud is the easiest way to install, set up and manage Rocket.Chat. It requires no technical knowledge and you can start a trial in a couple of minutes, no credit card required.



    Every cloud instance runs in its own secure isolated environment which we monitor 24/7. Your data is backed up daily, twice daily or hourly to give you peace of mind in case of an emergency.



    We believe in charging a fair rate for the resources you need rather than for every team member or guest, giving you an affordable and scalable team chat solution for tens of thousands of users. Plus, every plan has a 14-day free trial.



    Rocket.Chat's robust and scalable Cloud, built on Docker and Kubernetes, gives you the benefits of an open source communication platform without having to manage and scale your own infrastructure and support team.